FAQ

If after clicking on the desired accessory, one of the following messages appears: "accessories are exclusive" or "the size of the mirror is too small" - it means that in a given product size we cannot install the selected accessories or that the selected accessories contain the same functions, e.g. both the station and the watch provide information about the current time.

Accessories selected for the mirror will be installed according to the location selected during setup, unfortunately it is not possible to place accessories according to the customer's request.

To determine the exact time synchronization, a DCF radio signal is used, which is available throughout Europe.

A description of the add-ons can be found on each auction, under the configurator.

We install 2 speakers in our products. The speakers power is 3 W.

The 40 x 30 cm mat consumes little power - 0.02 W per hour.

The devices differ primarily in appearance. The manufacturers have also used different technologies: the S19 station requires a connection to the TUYA application, WiFi station requires a connection to the WISEMIRROR application, which transfers the data downloaded from the internet.

No, the lighting around the magnifying mirror is compatible with the mirror illumination, which means it is controlled by the same switch.

The mat is activated by a dedicated touch switch, which is located on the surface of the mirror.

The DUAL controller is controlled by a remote control that acts as a switch. This means that when the mirror is connected to a constant current, the lighting can be controlled by remote control. Then an additional switch on the mirror is unnecessary.

We offer basic and Philips brand lighting to satisfy the most demanding users. The brand's products feature increased wattage and longer life compared to standard leds.

Of course, payment by card is possible through PayPal (option does not require registration in the system).

If you are having trouble authorizing a transaction, please email our customer service department.

Unfortunately, changing the payment method is only possible by resubmitting your order and selecting your preferred payment method.

The deadline for completing the order is given in the offer and in the order summary. The products we offer are not available in the warehouse - we prepare each product individually. Thanks to the fact that we are a producer and produce items for a given order, our clients gain the opportunity to introduce many configurations to selected products.

Shipping for prepaid orders is free.

Of course, please contact us in advance to arrange the details.

We secure every package for transport. The glass pane is covered by a protective foil that prevents scratches. The mirror corners are protected by special rubber covers that absorb shocks. We pack the prepared mirror in a cardboard box, adapted to transport glass products.

Due to the large dimensions of the goods, it is not possible to deliver the package to the collection point.

We send each product in separate packages. If two products have been ordered, they will arrive as two separate shipments.

You can find both the assembly instructions and the product manuals on www.artforma.com/manuals

In the interests of environmental protection, we do not produce unnecessary waste paper. We send the invoice to the e-mail address provided in the order at the time of posting the package.

Our products require a 230V power supply. Depending on the configuration selected, the number of wires varies. It is worth remembering that accessories such as a weather station, a watch need a constant independent power supply. It is a good idea to contact us in advance to determine the requirements for your specific product.

All components necessary to install the products, are included.

Detailed information about the installation can be found on our website: https://artforma.com/manual

Yes, we offer a two-year warranty on all products.

If you notice a defect in the packaging (e.g. wetting, corner damage, hole in the box), ask the courier to make a damage report. If the product is damaged, take photos of the packaging with a visible numer of bill of lading, as well as photos of the content of the package, and then send them to us.

On weekdays we reply to messages within 24 hours maximum. We handle submissions sent over the weekend/holiday chronologically when you return to work.